Archives: FAQ's

What can I do if I have not yet received my order?

If your order has not been delivered within the estimated delivery time, we recommend contacting the courier on the Track your order page. I placed my order more than 24 hours ago and still haven’t received any email confirmation. What should I do?    Make sure you’ve added our email address, sales@saintperry.com, to your inbox’s […]

Change or Cancel an order

Unfortunately, it is not possible to change details or cancel an order once it has been confirmed. If you wish to purchase other items, please place a new order. If you wish to return items, please see our Returns Policy

Return an Item

We are confident that you will be satisfied with your purchase(s) but if for any reason you are not, please contact us and we’ll work it out. If you choose to return your item(s), they must be brand new and unused with the original tags attached. For more information on the Return policy, please visit […]

How to track my order?

You can ​​​How to track my order by entering the order number, email address or tracking number. From here, you may view the Order Status and detailed tracking information. ​​​​​ Please note, when your order ships you will receive a confirmation email containing tracking information. Click ‘Follow your Order”’ from the shipping email confirmation to […]

How Do I Change My Account Password?

To change your password, log in to the account or click on Forgot Password to reset it. Once you have done so, you will receive an email with a link to reset your password.

How Do I Create An Account?

Creating an account gives you an easy and convenient way to shop, track your shipments, and receive emails about your order. Simply click register or follow the prompts when placing an order.