Why can’t I complete my order?

Check your payment details are correct. If you are paying by credit card and are asked to enter a one-time password, SMS code or other authentication method to authorise payment, make sure that you have followed all the instructions given to you by your credit card company.

If the problem persists, we suggest you contact the issuer of your card and, in the meantime, use another means of payment.

For assistance, contact us. We will be happy to help you.